- Award Recognizes
Dealer Excellence in Customer Service –
Mandan, N.D. – Subaru of America, Inc. today announced that
Kupper Subaru of Mandan, N.D. joins an elite group set to receive the
prestigious 2013 Subaru Stellar Care Award.
“The Subaru Stellar Care Award is earned by top ranking
Subaru dealers who deliver an exceptional ownership experience to our
customers,” said Bill Cyphers, senior vice president, sales for Subaru of
America. “Award recipients meet the high Stellar Care benchmarks for customer
satisfaction, brand representation, and operational excellence. Our brand has
enjoyed record sales for the past four years and this success is in large part
due to the excellence of our retail body.”
“All Subaru dealerships deliver a high quality experience to
our customers,” said Cyphers. “The Stellar Care Award winners excel in the way
they take care of their customers and represent the Subaru brand.”
Achieving this highly coveted award requires truly
exceptional dedication and Subaru dealers must devote significant time and
resources to the customer experience throughout the year. Performance measures
for the program range from participation in all customer-focused Subaru
programs to maintaining a customer-friendly, inviting facility. Dealers must
also achieve outstanding satisfaction scores for all key areas in Sales and
Service and demonstrate outstanding performance in Customer Loyalty.
Kupper Subaru is located at 805 East Main Street in Mandan.
For more information, the dealership can be contacted at 701-663-8223 or at www.kupper-subaru.com.
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